Privacy and Accessibility | CivicAction GTHA

Privacy & Accessibility

CivicAction and the CivicAction Leadership Foundation are committed to providing a safe, secure and accessible online experience while ensuring our programs and information are equitable, inclusive and accessible.

Please see our privacy and accessibility guidelines below. If you have any questions or feedback, please contact us at info@civicaction.ca or 416-309-4480.

Safeguarding Your Privacy

The information below outlines how we collect, use, protect, or otherwise handle any personal information we collect online.

If you are a BoardShift program participant, you can find the BoardShift Privacy Policy in English and in French, here.

Collection of Personal Information

CivicAction and the CivicAction Leadership Foundation (“the Organization”) tracks general website use and traffic. This information allows us to understand which pages are most often visited and from where, allowing us to further strengthen the usefulness and accessibility of the information.

Personal information is not collected during this process – it is only collected when a user has specifically submitted their information to us through a subscription form, survey response, or entered their information elsewhere on our site.

When subscribing to the Organization’s newsletters, you may be asked to enter your name, email address, mailing address, phone number or other details to help us make sure we’re delivering the right information to the right person.

Use of Personal Information

We may use the information you submit to us in the following ways:

To personalize your experience and to allow us to deliver the content in which you are most interested.
To improve our website in order to better serve you.
To administer a contest, promote a unique opportunity, survey or other site feature.

Third Party Websites

We do not assume responsibility or control over the content, security, accessibility, or accuracy of sites to which we provide links. These third-party sites have separate and independent privacy policies. When leaving our site, please check the privacy policy and security certificates for the site you are visiting before sharing information. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Confidentiality of Personal Information

Personal information voluntarily submitted to the website is kept strictly confidential and will not be forwarded, traded, or sold to outside organizations. Users who subscribe to our electronic information distribution list may be removed at any time at their request. We reserve the right to contact subscribers which many include forwarding information, responding to questions, or providing notification of any changes to our subscription policy.

If at any time you would like to unsubscribe from receiving future emails or have any questions regarding this privacy policy, you may contact us using the information above.

Ensuring Accessibility

We want everyone who visits the CivicAction Leadership Foundation website to feel welcome and find the experience rewarding. See how we’re making sure our website is fully accessible. The accessibility guidelines below are intended to meet the requirements of Ontario Regulations 191/11, under the Accessibility for Ontarians with Disabilities Act, 2016 and to ensure that our policies, practices and procedures are consistent with the principles outlined in the Integrated Accessibility Standards.

Our Commitment to Accessibility

CivicAction is committed to eliminating barriers and improving accessibility for persons with disabilities, and to providing programs and services in a way that respects the dignity and independence of people with disabilities.

Online Accessibility

To help us make the CivicAction Leadership Foundation website a positive place for everyone, we follow the Web Content Accessibility Guidelines. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. This website is built to meet Level AA guidelines.

We’ve worked hard to make the CivicAction Leadership Foundation website as accessible and user-friendly as possible. We monitor the website regularly to maintain this but if you do find any problems, please let us know.

Communication, Assistive Devices, Service Animals and Support Persons

When communicating with a person who identifies as having a disability, we will communicate in a manner that takes into account the person’s disability and utilizes clear, plain language.

We will ensure that our employees are trained and familiar with various assistive devices that may be used by program participants who identify as having disabilities, require the assistance of a guide dog or other service animal, or the assistance of a support person while accessing our goods or services.

Training and Understanding

We are committed to ensuring that staff and volunteers understand and are aware of requirements outlined in Ontario’s accessibility laws, as well as those aspects of the Ontario Human Rights Code that relate to persons with disabilities. This includes:

A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Integrated Accessibility Standards.
How to interact and communicate with people with various types of disabilities.
How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.
How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods, services or facilities to a person with a disability.
What to do if a person with a disability is having difficulty in accessing our goods and services.

Let us know what you think

If you enjoyed using the CivicAction Leadership Foundation website, or if you had trouble with any part of it, please get in touch.

We also welcome your feedback on the services we provide. Feedback can be made by sending an e-mail to info@civicaction.ca. All feedback will be directed to the Program Manager and we will make all reasonable efforts to address concerns or complaints immediately.

Youth CivicCorps

AODA - Customer Service Policy

CivicAction (the “Organization”) is committed to ensuring that our goods and services are provided to our clients with disabilities in an accessible manner. We understand the importance of treating individuals with disabilities in a way that respects their dignity and independence. This policy establishes the Organization’s policies, practices and procedures relating to its provision of accessible service. All other Organization policies will be interpreted and applied in a manner consistent with the requirements and intent of the policy.

Accessible Communications

The Organization will communicate with individuals with disabilities in a manner that takes into account their disabilities. In determining the appropriate method and form of communication, the Organization will take into account accessibility needs resulting from disabilities. The Organization encourages individuals we communicate with to identify any accessibility needs so that we can respond appropriately to those needs.

Service Animals

The Organization welcomes individuals with disabilities who use service animals. Service animals are allowed on any parts of our premises that are open to the public or other third parties, in accordance with applicable laws.

Support Persons

Clients, client representatives and others with disabilities who require the assistance of a support person will be allowed to have that support person accompany them when visiting the Organization.

Assistive Devices

Individuals with disabilities may use their own assistive devices to access goods and services provided by the Organization. To the extent required, the Organization will ensure that volunteers are trained and familiar with various assistive devices that may be used by individuals when accessing our goods and services.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to services or facilities that may be used by individuals with disabilities to access goods or services, the Organization will notify individuals of the disruption promptly. The notice will advise individuals regarding the reason for the disruption, its anticipated duration, and provide a description of alternative services or facilities available, if any. The notice will be posted and/or communicated to individuals with disabilities in a manner that is reasonable in the circumstances.

Training of Volunteers

The Organization is committed to ensuring that volunteers are able to effectively respond to accessibility needs. The Organization will provide training to volunteers regarding accessible customer service in accordance with applicable laws.

Feedback Process

The Organization understands the importance of listening to the concerns of our clients and responding appropriately to feedback. Feedback can be provided in person at or by mail at 111 Peter Street, Suite 408, Toronto, ON, M5V 2H1 or by email at volunteer@civicaction.ca or telephone at 416-648-5743. Individuals can generally expect a response or preliminary response to their feedback within 5 business days of receipt by the Organization of the feedback, if the nature of the feedback requires a response. The Organization will take such steps as are necessary in the circumstances to rectify any issues or concerns raised in a manner consistent with the policy. Such steps may include requesting additional information from the individual providing the feedback, investigating specific complaints and/or providing documentation or communications in accessible formats. The Organization will advise the individual providing the feedback of the results of the feedback review process as appropriate in the circumstances.

Any other feedback policies or process maintained by the Organization will be interpreted in a manner consistent with this policy.

Distribution

The Organization will provide a copy of the policy to individuals requesting it, in an accessible format if required.

AODA - Volunteer Accommodations Policy

This policy sets out the process by which CivicAction (the “Organization”) will respond to requests for accommodation. The aim of the policy is to remove barriers to volunteering. All accommodation requests will be taken seriously and dealt with in accordance with this policy, as promptly as possible in light of individual circumstances. No volunteer will be penalized for making an accommodation request.

Accommodation

Volunteers should request accommodation by contacting the Volunteer Engagement Coordinator at volunteer@civicaction.ca. Requests for accommodation should, wherever possible, be made in writing and include the ground with respect to which accommodation is being requested (e.g., disability), the limitations of the volunteer having regard to their volunteer duties, and any other information relevant to the Organization’s assessment of the accommodation request and requirements.

The Organization may request additional information as necessary, such as information from the volunteer’s doctor outlining their functional limitations.

Any information collected in relation to an accommodation request will be shared only with the person who needs the information and shall be subject in all cases to the Organization’s privacy policies and procedures.

If the Organization ultimately determines that accommodation is not required, the Organization will advise the volunteer of its decision and the reasons for that decision, in writing, as soon as practicable.

To the extent that an individual’s disability requires the use of a prescribed drug (including but not limited to medicinal marijuana), the Organization may implement measures, as necessary, to ensure that the volunteer is not impaired while volunteering and is able to perform their duties in a safe and responsible manner.

Should you have any questions regarding this policy, please contact the Youth CivicCorps program team at volunteer@civicaction.ca.

Health and Safety Policy

CivicAction (the “Organization”) is committed to ensuring the health and safety of its volunteers. Providing a safe, healthy work environment and protecting volunteers from injury or occupational disease is a continuing Organization objective. This occupational health and safety policy raises awareness, assists in minimizing volunteer-related accidents and injuries, and ensures that volunteers work safely in compliance with Organization policies and programs. The Organization expects all supervisors and volunteers to be dedicated to the continuing objective of reducing risk of injury and accidents in the workplace.

Responsibilities

It is in everyone’s best interests to consider health and safety in every volunteer activity. Everyone at the Organization has a role to play in ensuring a safe and healthy work environment. The Organization is committed to ensuring that:

the measures and procedures prescribed by applicable occupational health and safety legislation and regulations are carried out;
information, instruction and supervision is provided to volunteers to protect their health and safety;
volunteers are acquainted with any hazard in the workplace; and
it takes every precaution reasonable in the circumstances for the protection of volunteers.

Supervisors are responsible for working with the Organization to ensure the above responsibilities are fulfilled.

In addition, every volunteer must protect their own health and safety and the health and safety of others in the workplace by working in compliance with the law and with safe work practices and procedures established by the Organization. As set out above, volunteers will receive training in their specific volunteer tasks to protect their health and safety as required by law. Volunteers are also responsible for reporting any occupational health and safety hazards to their manager.

Reporting

Volunteers with questions about this policy or concerns about potential health and safety hazards should discuss their concerns with their supervisor.

Violations

A violation of this policy is considered a fundamental breach of your responsibilities as a volunteer of the Organization and may result in disciplinary action up to and including cessation of volunteer engagement.

Human Rights Policy

Commitment

CivicAction is committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity, can contribute fully and have equal opportunities.

Under the Ontario Human Rights Code (the “Code”), every person has the right to be free from harassment and discrimination. Harassment and discrimination will not be tolerated, condoned or ignored at CivicAction. If a claim of harassment or discrimination is proven, disciplinary measures will be applied.

CivicAction is committed to a comprehensive strategy to address harassment and discrimination, including:

providing training and education to make sure everyone knows their rights and responsibilities
regularly monitoring organizational systems for barriers relating to Code grounds
providing an effective and fair complaints procedure
promoting appropriate standards of conduct at all times.

Objectives

The objective of this policy is to make sure that volunteers are aware that harassment and discrimination are unacceptable practices and are incompatible with the standards of this organization, as well as being a violation of the law.

Application

This policy applies to all volunteers. The right to freedom from discrimination and harassment also extends to all employees, volunteers, co-op students, interns and apprentices.

CivicAction is committed to the protection of all human rights and prevention of discrimination in all aspects of volunteer work, including in onboarding and screening procedures. It is also unacceptable for members of CivicAction to engage in harassment or discrimination when dealing with members of the public, or with others they have professional dealings with, such as suppliers or service providers.

This policy also applies to events that occur outside of the physical workplace such as during volunteer-related trips or events.

Protected Grounds

This policy prohibits discrimination or harassment based on the following grounds and any combination of these grounds:

Age
Creed (religion)
Sex (including pregnancy and breastfeeding)
Sexual orientation
Gender identity
Gender expression
Family status (such as being in a parent-child relationship)
Marital status (including married, single, widowed, divorced, separated or living in a conjugal relationship outside of marriage, whether in a same-sex or opposite-sex relationship)
Disability (including mental, physical, developmental or learning disabilities)
Race
Ancestry
Place of origin
Ethnic origin
Citizenship
Colour
Record of offences (criminal conviction for a provincial offence, or for an offence for which a pardon has been received)
Association or relationship with a person identified by one of the above grounds
Perception that one of the above grounds applies.

Prohibited Behaviour

The following behaviour is prohibited:

Discrimination: means any form of unequal treatment based on a Code ground, whether imposing extra burdens or denying benefits. It may be intentional or unintentional. It may involve direct actions that are discriminatory on their face, or it may involve rules, practices or procedures that appear neutral, but disadvantage certain groups of people. Discrimination may take obvious forms, or it may happen in very subtle ways. Even if there are many factors affecting a decision or action, if discrimination is one factor, that is a violation of this policy.

Harassment: means a course of comments or actions that are known, or ought reasonably to be known, to be unwelcome. It can involve words or actions that are known or should be known to be offensive, embarrassing, humiliating, demeaning or unwelcome, based on a ground of discrimination identified by this policy. Harassment can occur based on any of the grounds of discrimination.

Examples of harassment include:

displaying or circulating offensive pictures or materials;
making remarks, jokes or innuendo that demean, ridicule, intimidate or offend;
sending or making offensive or intimidating emails or phone calls;
Comments ridiculing a person because of characteristics that are related to a ground of discrimination. This could include comments about a person’s dress, speech or other practices that may be related to their sex, race, gender identity or creed.
making unwelcome sexual flirtation, advances or propositions, or engaging in any other unwelcome verbal, visual or physical conduct of a sexual nature, including unnecessary touching of an individual, sexually-oriented comments or teasing, jokes about gender specific traits, displaying sexually suggestive objects or pictures, sexually explicit or offensive jokes, stories, cartoons, nicknames or comments of a sexual nature; and
bullying.

If a person does not explicitly object to harassing behaviour, or appears to be going along with it, this does not mean that the behaviour is okay. The behaviour could still be considered harassment under the Code.

Roles and responsibilities

All volunteers at CivicAction are expected to uphold and abide by this policy, by refraining from any form of harassment or discrimination, and by cooperating fully in any investigation of a harassment or discrimination complaint.

Supervisors have the additional responsibility to act immediately on observations or allegations of harassment or discrimination. Supervisors are responsible for creating and maintaining a harassment- and discrimination-free organization and should address potential problems before they become serious.

Resources

If you would like to speak further about this policy or to raise a concern regarding human rights, please contact the YCC program team at volunteer@civicaction.ca.

Further information regarding harassment while volunteering can be found in the “Violence and Harassment Policy and Program”.

The Greater Toronto CivicAction Alliance (“CivicAction”) and The CivicAction Leadership Foundation (the “Foundation”) (together, “we” “us”, “our”) operates the “Youth CivicCorps Program” (“Youth CivicCorps”, “we”, “us” or “our”) and is committed to protecting the privacy of any individual using the Youth Civic Corps’ programs and services. are committed to protecting the privacy and confidentiality of personal information in our custody and control. This privacy policy, (the “Policy”) describes how we collect, use, disclose, and protect the personal information of Youth CivicCorps participants and partners.

This Policy specifically applies to the collection, use or disclosure of your personal information obtained through:

Our website civicaction.ca/youthciviccorps/ (our “website”) and social media;
Your applications to participate in Youth CivicCorps programs and services;
Your participation in Youth CivicCorps programs, services and events; and
Any other interactions you may have with us (by telephone, email, social media or in person).

Please note that Youth CivicCorps is funded in part by Canada Service Corps, a national program funded by the Government of Canada. Youth CivicCorps will be sharing non-identifying data with Canada Service Corps to measure results and evaluate success in achieving our objectives.

What is personal information?

Personal information refers to information, whether subjective or factual, about an identifiable individual. For instance, personal information may include, name, contact information, demographic information (such as cultural, gender/sexual or social identity or disability), professional credentials, education or work information. It does not include anonymous or business information.

In addition to anonymous or business information, business contact information that is used solely for the purposes of communicating with you, in your capacity as a representative of a partner/participating organization, will not be subject to this Policy.

Getting your consent

We only collect information by lawful means. When you apply to be a volunteer, are a placement organization, or access Youth CivicCorps programs, services, training and materials, including through our website, we may collect and process some personal information. When we do so, we will collect, use or share your personal information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission based on implied consent (including through this Policy) or through other means (such as express consent). However, in some situations, the law allows us to collect, use or disclose personal information without your consent.

In some cases, it may be optional for you to share information with us. In other situations, where your personal information is necessary for us to provide you with programs and service, we will require you to share this information with us. If you do not want to share the necessary information, your only recourse would be to not apply for or participate in the Youth Civic Corps program or services. We will let you know when it is optional for you to share information with us.

You may withhold or withdraw your consent for us to collect, use or share your personal information at anytime by contacting us using the ‘Contact Information’ section of the website, as long as there are no legal or contractual requirements for us to process your information. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you.

What information do we collect?

(a) Personal information you provide us

Candidates:

We collect the following types of personal information directly from you if you apply to be a volunteer:

Profile information: to create your profile for the Better Impact Volunteer Management System and subsequent application to the Youth CivicCorps program, we will collect the following types of information:

Identity information: such as your full name, pronouns, social media usernames/profile links (X and LinkedIn)
Contact information: such as your home address, phone number, email address, the city and province you reside in.
Demographic information: such as your year of birth, citizenship/residence status, official language preference etc.
Your academic background, professional credentials, prior work experience and expertise, including trainings and other experience (such as volunteer or community/social work);
Your language fluency;
Your skills;
Your certifications/licenses; and
The areas in which you want to expand your skills

Participants/Volunteers:

In addition to the information we collected about you as a candidate, we will also collect the following types of personal information directly from you if you are selected to participate in the Youth CivicCorps program:

Demographic information: such as whether or not you are a newcomer to Canada; live in a rural or remote area; come from a low-income household; cultural, racial, gender or social identity.
Health information: such as whether you identify as a person with a disability or have any accessibility requirements or disability supports such as adaptive technologies or software/hardware or para-transit services, or feel that you may benefit from access to mental health counselling or life coaching services
Application information: Your availability, if you would need a laptop, translation or interpretive services, access to dependent care or any other benefit to support you throughout the process; how you heard about the program; if you have participated in a Canada Service Corps program before; whether you will be comfortable completing a police reference check prior to starting placement, where you have or are willing to complete the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) training and if you understand the time requirements of the volunteer opportunity and commit to attending all required placement hours and trainings.

Please note that all information shared with the funder will be anonymized.

Partners and Organizations:

Placement Host Organizations

If you apply to be a Youth CivicCorps Placement Host Organization through the Expression of Interest form here: https://www.tfaforms.com/5179944, we may collect following types of personal information directly from you:

First and last name, email address and phone number of the primary contact at the organization
Organization name

Additionally, we may collect personal information when you:

Contact us via or question to us using a “contact us” (or similar feature) on the website or via social media.
Attend a meeting with the CivicAction team, or event hosted by CivicAction

Other Partner Organizations

(b) Automatically collected information

As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this data using cookies, server logs and other similar technologies. We do not collect personal information that can identify you directly, such as by name, when browsing our website.

IP address:

When you interact with our website, our servers automatically collect the Internet protocol, or “IP”, address associated with your computer, to help us track and resolve issues with website functionality or administration. An IP address is a string of numbers that is usually controlled by a user’s Internet service provider, and automatically assigned when a user’s computer connects to the Internet.

Clickstream data:

We may also capture “clickstream data” about your website usage. Clickstream data includes information about your “clicks” or actions on our website, such as what you see or click on during your visit and how you interacted with certain features. It can include information about your computer or device, web browser and operating system and settings and may include referrer URL information that is automatically passed to us (that is, information about where the user came from before arriving on our website, which may include search terms in the URL string).

Other tracking technologies:

In addition, we use various tracking technologies on the website to collect additional information about your website visits to personalize your experience when you are using the website and to help us improve our website and related services.

Cookies:

Cookies are small data files sent by a website or application and stored on your computer or device at the request of that site or app. A cookie stores information related to your browser to enable us to recognize your browser on return visits to our website and remember your preferences. Most browsers can be set to detect browser cookies and to let you reject them but refusing cookies may make it difficult to use the website. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your Web browser.

Google Analytics:

Our website uses Google Analytics, a web analytics service offered by Google. To learn more about Google’s practices with Google Analytics, click here. To opt out of Google Analytics, click here: https://tools.google.com/dlpage/gaoptout.

Pixel tags (also known as a “clear GIF” or “web beacon”):

A “pixel tag” is a tiny image – typically just one-pixel – that can be placed on a web page or in an email to you, to tell us when you have displayed that page or opened that email.

These tracking technologies will be deployed by us and/or by our service providers on our behalf. These technologies allow us to assign a unique number to you, and to relate your website usage information to other information about you, including your personal information. By using our website, you agree to our use of these tracking technologies.

How is your personal Information used?

We use the personal Information we collect from and about you (listed above) to perform the following functions:

To make you and prospective candidates, organizations, and partners aware of Youth CivicCorps and its offerings, including new programs, events and service offerings that may be of interest to you or your organization;
Create and manage your participant profile on the Better Impact portal
Administer the website and your profile with Better Impact;
Screen your information for eligibility to participate in the Youth CivicCorps program as per the eligibility requirements for the Canada Service Corps program;
Score your applications for progress onto the interview round and beyond;
Contact you and maintain correspondence through the application process and beyond;
Enable users to access and use our website and its features, including the Program;
Provide you with information that you request from us, and to receive feedback from you;
Find meaningful and appropriate placements and form teams for projects that best fit your profile and expectations;
Advocate to decision-makers on specific issues;
Enable you to participate in events, promotions, and surveys;
To identify and authenticate you;
Develop new features and offerings and delivering relevant content on the website;
Personalize our website and offerings to your interests and history with us, such as preferred language and bookmarks on the website;
To understand how you use our programs, content and services, for data analytics, statistical analysis, internal business purposes, and development purposes;
To apply and report to funders;
Investigate suspected unlawful activity;
Other purposes disclosed when personal Information is submitted to us;
Where permitted or required by applicable law to protect our rights or the rights of others, or respond to legal demands;
Manage our business and day-to-day business and operational needs; and
Comply with any legal requirements or defend our legal rights.

De-identified, aggregate or anonymized information

We may also de-identify, aggregate or anonymize information to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services or offers. Such information may also be shared with: (a) our affiliates, funders and partners to understand and improve Youth CivicCorps and the website’s performance and to develop better websites other services, programs and products in the future; and (b) third parties for other analytical purposes. At no time will such information personally identify, or be used to identify, any individual.

How and when we may share your information

We do not sell, trade or lease your personal information to third parties.

We share the information we collect for a variety of reasons. We share information with third parties who need your information in order to provide services to us (or on our behalf and pursuant to an agreement that protects its confidentiality and limits its use to provide such services) such as to host our website, send email or other communications and manage and analyze data. A list of third-party service providers, with whom we share your information, is available upon request.

Please use the “Contact us” section outlined below to request this information.

In addition, we share your information:

with affiliates, funding partners and participating organizations and as necessary for the purposes set out above, in particular to administer the Program, to respond to your requests, questions, and concerns, and respond to government, judicial or other legal request or to comply with legal obligations.
when we believe in good faith that disclosure is necessary to protect our rights or property or that of others, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to enforce our terms and conditions or otherwise comply with applicable law;
in additional circumstances subject to your consent.

Accuracy of your personal Information

We will take reasonable steps to make sure that the personal Information we collect is accurate, complete and up to date. We encourage you to review, update and correct the personal information that we maintain about you, including by logging in to the “My Profile area of the website or by contacting us at info@civicaction.ca.

International transfers of information

Some of our service providers and business partners may be based outside of Canada, including in the United States. This means your information may be accessible to law enforcement authorities outside of your jurisdiction, in accordance with the laws of that jurisdiction.

Data security

We protect your information by limiting access to it on a strict “need-to-know” basis, and we implement reasonable physical, organizational and technological safeguards as appropriate.

If you create an account or profile on our website, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security contacting us at info@civicaction.ca.

Data retention

We only keep your information as long as it is operationally or legally necessary. For more information on our data retention practices, please reach out to us at info@civicaction.ca.

Third-party websites

Our Site may provide links to other websites that are not owned or controlled by us. These links are provided as a convenience only. We encourage you to read the privacy policies of all linked sites before navigating through them.

Your rights

You may request access or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to us (see “Contact Us” form). You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us be transferred to another person. Your rights are subject to applicable legal restrictions, and we may take appropriate steps to verify your identity before responding to your request. If you have any questions about these rights, or you would like to exercise any of them, please contact us at info@civicaction.ca.

If you have any questions, comments or complaints regarding our privacy practices, to exercise any rights to your personal information, or to withdraw your consent, you may contact us in writing at:

Address: 111 Peter St, Suite 408, Toronto, ON, M5V 2G9

Email: volunteer@civicaction.ca

Changes to this Policy

We may change this Policy from time to time and will post the most current version online. We encourage you to refer to this Policy often for the latest information about our personal information practices.

Violence and Harassment Policy and Program

CivicAction (the “Organization”) is committed to providing an environment in which all people are treated with respect and dignity. The safety and well-being of our volunteers is a priority for the Organization and accordingly, harassment and violence will not be tolerated. The purpose of this policy and program (the “Policy and Program”) is to establish clear standards and expectations for all volunteers in order to prevent, and to protect individuals from, harassment and violence.

This Policy and Program applies to volunteers of the Organization while they are engaged in Organization activities or business. It applies to behavior at the Organization, at client sites, during business-related travel, at conferences and training sessions, during telephone, email and other communications, and at Organization sponsored events (the “workplace”).

We all have a role to play in ensuring that the workplace is safe, healthy and violence and harassment-free. The Organization will ensure this Policy and supporting Program are implemented and maintained and that all volunteers have the appropriate information and instruction to protect themselves from violence and harassment in the workplace. All supervisors will assist the Organization in implementing this Policy and Program, and all volunteers are responsible for conducting themselves in a manner consistent with this Policy and Program. Any violations of this Policy and Program may lead to discipline, up to and including ending volunteer engagement.

Prohibited Conduct

A. Workplace Violence

Workplace violence includes the attempted or actual exercise of physical force by a person against a volunteer in the workplace that causes or could cause physical injury to the volunteer and any statement or behaviour that a person could reasonably interpret as a threat to exercise physical force against a volunteer in the workplace.

Behaviours that may constitute workplace violence include, but are not limited to:

engaging in physical assault or aggression;
threatening verbal communications or gestures, e.g. shaking one’s fist;
leaving threatening notes or sending threatening emails in the workplace; and
domestic violence is considered workplace violence if a person who has a personal relationship with a volunteer – such as a spouse or former spouse, current or former intimate partner or a family member – may physically harm or attempt or threaten to physically harm that volunteer at the workplace.

B. Workplace Harassment

Workplace harassment includes engaging in a course of vexatious comment or behaviour against a volunteer in a workplace, where such behaviour is known or ought reasonably to be known to be unwelcome.

Workplace harassment includes sexual harassment, such as: (a) engaging in a course of vexatious comment or conduct against a volunteer in a workplace because of sex, sexual orientation, gender identity or gender expression, where the course of comment or conduct is known or ought reasonably to be known to be unwelcome; and (b) making a sexual solicitation or advance where the person making the solicitation or advance is in a position to confer, grant or deny a benefit or advancement to the volunteer and the person knows or ought reasonably to know that the solicitation or advance is unwelcome.

Workplace harassment also includes, but is not limited to, all other forms of harassment that are prohibited under applicable human rights legislation. This includes, for example, harassment on the basis of race, ancestry, place of origin, colour, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by applicable human rights legislation.

However, workplace harassment does not include reasonable action taken by the Organization or a supervisor relating to the management and direction of volunteers or the workplace.

Behaviours that may constitute workplace harassment include, but are not limited to:

displaying or circulating offensive pictures or materials;
making remarks, jokes or innuendo that demean, ridicule, intimidate or offend;
sending or making offensive or intimidating emails or phone calls;
making unwelcome sexual flirtation, advances or propositions, or engaging in any other unwelcome verbal, visual or physical conduct of a sexual nature, including unnecessary touching of an individual, sexually-oriented comments or teasing, jokes about gender specific traits, displaying sexually suggestive objects or pictures, sexually explicit or offensive jokes, stories, cartoons, nicknames or comments of a sexual nature; and
bullying.

Responsibilities

Everyone has a role to play in ensuring that the workplace is safe, healthy and violence and harassment-free. All volunteers are responsible for conducting themselves in a manner consistent with this Policy and Program.

All volunteers will:

maintain a safe environment;
not engage in or ignore violent, threatening, intimidating or other disruptive behaviours;
promptly report any incident where the volunteer is subjected to, witnesses, or has knowledge of workplace violence or harassment, or has reason to believe that workplace violence or harassment may occur; and
maintain confidentiality through the complaint, investigation and communication process unless necessary to obtain advice about their rights.

If volunteers have questions or concerns regarding this Policy and Program, or if they have suggestions regarding how to eliminate risks of workplace violence or harassment, they should contact the Youth CivicCorps team at volunteer@civicaction.ca

Complaint, Investigation & Disciplinary Procedure

A. Reporting Workplace Violence

Volunteers must immediately report all incidents of workplace violence or threats of violence, including if they witness, receive or have been told that another person has witnessed or received threats of violence, to the Youth CivicCorps team at volunteer@civicaction.ca.

Threats or violence of a serious nature should be reported to the local police immediately. Please notify the Youth CivicCorps team at volunteer@civicaction.ca as soon as possible about the incident afterward.

B. Reporting Workplace Harassment

Any volunteer who believes that they have been the victim of workplace harassment or has witnessed such behaviour directed at others should report the conduct to the Youth CivicCorps team at volunteer@civicaction.ca.

If the alleged harasser is your supervisor (or any other individual to whom you would have ordinarily reported the incident), you may report the incident to any of the other key contacts listed below.

Volunteers also have the option to resolve the matter directly with the alleged offender if they are comfortable doing so, by requesting the alleged offender to stop the behaviour in question.

C. Investigation of Complaints or Incidents

Complaints of workplace harassment and incidents of workplace violence will be promptly investigated by the Organization. Any person who engages in or threatens workplace violence may be asked to leave the workplace and/or to cease performing any duties on behalf of the Organization and may be prohibited from returning pending the outcome of an investigation.

All volunteers are expected to cooperate fully in any investigation. If after the investigation the Organization finds that a violation of this Policy and Program has occurred, it will determine what remedial action should be taken to avoid future incidents and to protect the health and safety of all workplace parties. Any volunteer determined by the Organization to be responsible for a violation of this Policy and Program will be subject to appropriate disciplinary action, up to and including ending volunteer engagement.

Nothing in this policy prevents or discourages a volunteer from filing an application with the appropriate human rights tribunal on a matter related to applicable human rights legislation. A volunteer also retains the right to exercise any other legal avenues that may be available.

D. Communication of Results and Corrective Action

Following the conclusion of the investigation, the volunteer who has allegedly experienced workplace harassment or workplace violence and the alleged perpetrator, if they are a volunteer or employee of the Organization, will be informed in writing of the results of the investigation and of any corrective action that has been taken or that will be taken as a result of the investigation.

E. Confidentiality

To protect the interests of all involved, confidentiality will be maintained through the complaint, investigatory and disciplinary process to the extent practicable and appropriate in the circumstances. Information obtained about an incident or complaint of workplace harassment or workplace violence, including identifying information about any individuals involved, will not be disclosed unless the disclosure is necessary for the purposes of investigating or taking corrective action with respect to the incident or complaint, or is otherwise required by law. However, investigations may require disclosure of certain information to the accused party and to other witnesses in order to gather pertinent facts.

Additionally, while the investigation is on-going, the volunteer who has allegedly experienced workplace harassment or violence, the alleged perpetrator(s) and any witnesses should not discuss the incident or complaint or the investigation with each other or other volunteers or witnesses unless necessary to obtain advice about their rights.

F. No Reprisal

The Organization will not retaliate in any way against anyone who files a complaint in good faith or who acts as a witness in relation to an incident or complaint. The Organization also prohibits retaliation by anyone within the Organization against another volunteer who makes a complaint in good faith or acts as a witness. Anyone who retaliates against a person for seeking assistance through this Policy and Program, or for filing a complaint, may be subject to discipline, up to and including dismissal.

Updates to Policy and Program

This Policy and Program will be reviewed at least annually, and may be updated from time to time, as appropriate.

Each time the Organization undertakes an assessment of the risks of workplace violence that may arise from the nature of the workplace, the type of duties or the conditions surrounding those duties, the Vice President, Corporate Affairs will update this Policy and Program with any measures and procedures to control the risks identified in the assessment as likely to expose a volunteer to physical injury.

Key Contacts

In an emergency, please call 911 immediately.

Human Resources / Senior Management
Madelaine Marchildon
VP, Corporate Affairs
CivicAction
Madelaine.marchildon@civicaction.ca
(647) 362 6702

BoardShift

The information below outlines how we collect, use, protect, or otherwise handle any personal information we collect online.

English

The short version!

The BoardShift program values privacy and is committed to protecting the privacy, confidentiality and security of participating candidates, organizations and partners.
This privacy policy lets you know what personal information we hold about you and how we process and look after it.
You may withhold or withdraw your consent for us to collect, use or share your personal information at anytime as long as there are no legal requirements for us to process your information. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you.
If you have questions, comments or complaints regarding our privacy practices, to exercise any applicable rights to your personal information, or to withdraw your consent, you may contact us via email at boardshift@civicaction.ca.

The longer version…

The Greater Toronto CivicAction Alliance, operates the “BoardShift Program” (“BoardShift”, “we”, “us” or “our”) and is committed to protecting the privacy of any individual using the BoardShift’s programs and services.

This privacy policy, (the “Policy”) describes how we collect, use, disclose, and protect the personal information of BoardShift participants and partners (“you”).

This Policy specifically applies to the collection, use or disclosure of your personal information obtained through:

Our website boardshift.civicaction.ca (our “website”) and social media;
Your applications to participate in BoardShift programs and services;
Your participation in BoardShift’s programs, services and events, including the BoardShift Program (the, “Program”); and
Any other interactions you may have with us (by telephone, email, social media or in person).

What is personal information?

Personal information refers to information, whether subjective or factual, about an identifiable individual. For instance, personal information may include, name, contact information, demographic information (such as cultural, gender or social identity), professional credentials, work and board experience. It does not include anonymous or business information.

In addition to anonymous or business information, business contact information that is used solely for the purposes of communicating with you, in your capacity as a representative of a participating organization or funding partner, will not be subject to this Policy.

Getting your consent

We only collect information by lawful means. When you apply to be a board candidate, are a participating organization, or access BoardShift’s programs, services, training and materials, including through our website, we may collect and process some personal information. When we do so, we will collect, use or share your personal information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission based on implied consent (including through this Policy) or through other means (such as express consent). However, in some situations, the law allows us to collect, use or disclose personal information without your consent.

In some cases, it may be optional for you to share information with us. In other situations, where your personal information is necessary for us to provide you with programs and service, we will require you to share this information with us. If you do not want to share the necessary information, your only recourse would be to not apply for or participate in the BoardShift program or services. We will let you know when it is optional for you to share information with us.

You may withhold or withdraw your consent for us to collect, use or share your personal information at anytime by contacting us using the ‘Contact Information’ section, boardshift.zendesk.com/hc/en-ca/requests/new, as long as there are no legal or contractual requirements for us to process your information. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you.

What information do we collect?

(a) Personal information you provide us

Candidates: We collect the following types of personal information directly from you if you apply to attend our board candidate training sessions:

Identity information: such as your full name, pronouns.
Contact information: such as your email address, the city and province you reside in.
Demographic information: such as your cultural, gender or social identity, sexual orientation, year of birth etc.
Health information: such as whether you identify as a person with a disability or have any accessibility requirements.
Payment information: such as your credit card information. BoardShift does not directly collect or retain your payment information. Instead, it uses Stripe, Inc. (“Stripe”) as a third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services) to process your payments. By subscribing to any Service, you agree to be bound by Stripe’s Privacy Policy: https://www.stripe.com/privacy, and hereby consent and authorize the BoardShift and Stripe to share any information and payment instructions to the minimum extent required to complete your transactions.

Participants: In addition to the information we collected about you as a candidate, we will also collect the following types of personal information directly from you if you choose to participate in the BoardShift program:

Profile information: to create your profile for the Program, we will collect the following types of information:
- Your professional credentials;
- Your prior work experience and expertise, including board and other training and experience (such a volunteer, community work);
- Your language fluency; and
- The sectors you are interested in.
Application information: including the organizations you apply to get matched with, your submissions to our matching organizations, your availability, and any feedback from those organizations.
Login information: including your username and password for our website.
Usage information: including information on how you interact with our website.

Partners and Organizations: If you are the primary contact for your organization, we may collect following types of personal information directly from you

Identity information: such as your name, the name of your organization and your position.
Contact information: such as your work email address, telephone number and the address of your school.
Login information: including your username and password for our website.

Additionally, we may collect personal information when you:

Submit a comment or question to us using a “contact us” (or similar feature) on the website or via social media.
Attend a BoardShift meeting or event.

(b) Automatically collected information

IP address: When you interact with our website, our servers automatically collect the Internet protocol, or “IP”, address associated with your computer, to help us track and resolve issues with website functionality or administration. An IP address is a string of numbers that is usually controlled by a user’s Internet service provider, and automatically assigned when a user’s computer connects to the Internet.

Clickstream data: We may also capture “clickstream data” about your website usage. Clickstream data includes information about your “clicks” or actions on our website, such as what you see or click on during your visit and how you interacted with certain features. It can include information about your computer or device, web browser and operating system and settings and may include referrer URL information that is automatically passed to us (that is, information about where the user came from before arriving on our website, which may include search terms in the URL string).

Other tracking technologies: In addition, we use various tracking technologies on the website to collect additional information about your website visits to personalize your experience when you are using the website and to help us improve our website and related services.

Cookies. Cookies are small data files sent by a website or application and stored on your computer or device at the request of that site or app. A cookie stores information related to your browser to enable us to recognize your browser on return visits to our website and remember your preferences. Most browsers can be set to detect browser cookies and to let you reject them but refusing cookies may make it difficult to use the website. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your Web browser, or click here.
Google Analytics. Our website uses Google Analytics, a web analytics service offered by Google. To learn more about Google’s practices with Google Analytics, click here. To opt out of Google Analytics, click here .
Pixel tags (also known as a “clear GIF” or “web beacon”). A “pixel tag” is a tiny image – typically just one-pixel – that can be placed on a web page or in an email to you, to tell us when you have displayed that page or opened that email.

These tracking technologies will be deployed by us and/or by our service providers on our behalf. These technologies allow us to assign a unique number to you, and to relate your website usage information to other information about you, including your personal information. By using our website, you agree to our use of these tracking technologies.

How is your personal Information used?

We use the personal Information we collect from and about you (listed above) to perform the following functions:

Register and authenticate you as a user of the website, including to create your participant profile;
Provide you with the services and programs you requested, such as access to board and governance courses and our Board Matching platform;
Match participating organizations seeking qualified candidates with board-ready participants;
Enable users to access and use our website and its features, including the Program;
Provide you with information that you request from us, and to receive feedback from you;
Administer the website and your profile with us;
To communicate with you and to respond to your questions, and concerns;
Advocate to decision makers on specific issues;
Enable you to participate in events, promotions, and surveys;
To identify and authenticate you;
To make you and prospective candidates, organizations, and partners aware of BoardShift and its offerings, including new programs, events and service offerings that may be of interest to you or your organization;
Develop new features and offerings and delivering relevant content on the website;
Personalize our website and offerings to your interests and history with us, such as preferred language and bookmarks on the website;
To understand how you use our programs, content and services, for data analytics, statistical analysis, internal business purposes, and development purposes;
To apply and report to funders;
Investigate suspected unlawful activity;
Other purposes disclosed when personal Information is submitted to us;
Where permitted or required by applicable law to protect our rights or the rights of others, or respond to legal demands;
Manage our business and day-to-day business and operational needs; and
Comply with any legal requirements or defend our legal rights.

De-identified, aggregate or anonymized information

We may also de-identify, aggregate or anonymize information to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services or offers. Such information may also be shared with: (a) our affiliates, funders and partners to understand and improve BoardShift’s and the website’s performance and to develop better websites other services, programs and products in the future; and (b) third parties for other analytical purposes. At no time will such information personally identify, or be used to identify, any individual.

How and when we may share your information

We do not sell, trade or lease your personal information to third parties.

We share the information we collect for a variety of reasons. We share information with third parties who need your information in order to provide services to us (or on our behalf and pursuant to an agreement that protects its confidentiality and limits its use to provide such services) such as to host our website, send email or other communications and manage and analyze data. A list of third party service providers, with whom we share your information, is available upon request. Please use the “Contact us” section outlined below to request this information

In addition, we share your information:

with affiliates, funding partners and participating organizations and as necessary for the purposes set out above, in particular to administer the Program, to respond to your requests, questions, and concerns, and respond to government, judicial or other legal request or to comply with legal obligations.
when we believe in good faith that disclosure is necessary to protect our rights or property or that of others, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to enforce our terms and conditions or otherwise comply with applicable law;
in connection with the proposed or actual financing, insuring, assignment or other disposal of all or part of BoardShift or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of BoardShift or our business or assets may use and disclose your personal information for similar purposes as those described in this Policy; and
in additional circumstances subject to your consent.

Accuracy of your personal Information

International transfers of information

Data security

We protect your information by limiting access to it on a strict “need-to-know” basis, and we implement reasonable physical, organizational and technological safeguards as appropriate.

Data retention

We only keep your information as long as it is operationally or legally necessary. For more information on our data retention practices, please reach out to us using the “Contact Us” form at boardshift.zendesk.com/hc/en-ca/requests/new.

Third-party websites

Your rights

You may request access or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to us (see “Contact Us” form at form at boardshift.zendesk.com/hc/en-ca/requests/new). You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us be transferred to another person. Your rights are subject to applicable legal restrictions, and we may take appropriate steps to verify your identity before responding to your request. If you have any questions about these rights, or you would like to exercise any of them, please contact us using the form at form at boardshift.zendesk.com/hc/en-ca/requests/new.

If you have any questions, comments or complaints regarding our privacy practices, to exercise any rights to your personal information, or to withdraw your consent, you may contact us in writing at:

Address: 25 King Street West, Suite 1100, Commerce Court, Box 123, Toronto, ON, M5L 1E2

Email: boardshift@civicaction.ca

Changes to this Policy

French

La version courte!

Le programme BoardShift accorde une grande importance au respect de la vie privée et s’engage à protéger la vie privée, la confidentialité et la sécurité des candidat∙e∙s, des organisations et des partenaires qui y participent.
Cette politique de confidentialité vous permet de savoir quels sont les renseignements personnels que nous détenons à votre sujet et comment nous les traitons et les conservons.
Vous pouvez à tout moment refuser ou retirer votre consentement à la collecte, à l’utilisation ou à l’échange de vos renseignements personnels tant qu’il n’existe pas d’obligation légale de traiter ces renseignements. Toutefois, selon les circonstances, le retrait de votre consentement peut avoir une incidence sur notre capacité à vous servir.
Si vous avez des questions, des commentaires ou des plaintes concernant nos pratiques en matière de protection de la vie privée, pour exercer tout droit applicable à vos renseignements personnels ou pour retirer votre consentement, vous pouvez nous contacter par courrier électronique à l’adresse boardshift@civicaction.ca.

La version longue…

La Greater Toronto CivicAction Alliance, qui gère le « programme BoardShift » (« BoardShift », « nous », « notre » ou « nos »), s’engage à protéger la vie privée de toute personne utilisant les programmes et services de BoardShift.

La présente politique de confidentialité (la « politique ») décrit la manière dont nous recueillons, utilisons, divulguons et protégeons les renseignements personnels des participant∙e∙s à BoardShift et de ses partenaires (« vous »).

La présente politique s’applique particulièrement à la collecte, à l’utilisation et à la divulgation de vos renseignements personnels obtenus par l’intermédiaire de:

notre site Web boardshift.civicaction.ca (notre « site Web ») et nos médias sociaux;
votre demande de participation aux programmes et aux services de BoardShift;
votre participation aux programmes, aux services et aux événements de BoardShift, y compris le programme BoardShift (le « programme »); et
toute autre interaction que vous pourriez avoir avec nous (téléphone, courriel, médias sociaux ou en personne).

Qu’est-ce qu’un renseignement personnel?

Les renseignements personnels sont des renseignements, subjectifs ou factuels, concernant une personne identifiable. Par exemple, les renseignements personnels peuvent comprendre le nom, les coordonnées, les renseignements démographiques (tels que l’identité culturelle, le sexe ou l’identité sociale), les titres professionnels, l’expérience professionnelle et l’expérience au sein d’un conseil d’administration. Ils ne comprennent pas les renseignements anonymes ou commerciaux.

Outre les renseignements anonymes ou professionnels, les coordonnées professionnelles utilisées uniquement pour communiquer avec vous, en votre qualité de représentant∙e d’une organisation participante ou d’un partenaire financier, ne sont pas soumises à la présente politique.

Obtenir votre consentement

Nous ne recueillons des renseignements que par des moyens légaux. Lorsque vous posez votre candidature à un conseil d’administration, que vous êtes une organisation participante ou que vous accédez aux programmes, services, formations et documents de BoardShift, y compris par l’intermédiaire de notre site Web, nous pouvons être amené∙e∙s à recueillir et à traiter certains renseignements personnels. Dans ce cas, nous recueillerons, utiliserons ou échangerons vos renseignements personnels avec votre consentement aux fins indiquées ou dans les cas où la loi l’autorise ou l’exige. Conformément à nos obligations en matière de protection de la vie privée, nous pouvons obtenir votre autorisation sur la base d’un consentement implicite (y compris dans le cadre de la présente politique) ou par d’autres moyens (tels qu’un consentement explicite). Toutefois, dans certaines situations, la loi nous autorise à recueillir, à utiliser ou à divulguer des renseignements personnels sans votre consentement.

Dans certains cas, l’échange de renseignements peut être facultatif. Dans d’autres cas, lorsque vos renseignements personnels sont nécessaires pour que nous puissions vous fournir des programmes et des services, nous vous demanderons de nous communiquer ces renseignements. Si vous ne souhaitez pas communiquer les renseignements nécessaires, votre seul recours sera de ne pas demander à participer au programme ou aux services de BoardShift ou d’y participer. Nous vous ferons savoir quand il est facultatif pour vous de nous communiquer des renseignements.

Vous pouvez refuser ou retirer votre consentement à la collecte, à l’utilisation ou à l’échange de vos renseignements personnels à tout moment en nous contactant dans la section « Coordonnées », boardshift.zendesk.com/hc/en-ca/requests/new, tant qu’il n’existe pas d’exigences légales ou contractuelles nous obligeant à traiter vos renseignements. Toutefois, selon les circonstances, le retrait de votre consentement peut avoir une incidence sur notre capacité à vous servir.

Renseignements que nous recueillons

(a) Renseignements personnels que vous nous fournissez

Candidat∙e∙s: Nous recueillons les types de renseignements personnels suivants directement auprès de vous si vous vous inscrivez à nos séances de formation à l’intention des candidat∙e∙s à un poste de membre d’un conseil d’administration:

Renseignements sur l’identité : ex. votre nom complet, vos pronoms.
Coordonnées : p. ex. votre adresse électronique, la ville et la province où vous résidez.
Renseignements démographiques : p. ex. votre identité culturelle, sexuelle ou sociale, votre orientation sexuelle, votre année de naissance.
Renseignements relatifs à la santé : p. ex. si vous vous identifiez comme une personne en situation de handicap ou si vous avez des besoins en matière d’accessibilité.
Renseignements relatifs au paiement : p. ex. renseignements relatifs à votre carte de crédit. BoardShift ne collecte ni ne conserve directement vos renseignements relatifs au paiement. En revanche, BoardShift utilise Stripe, Inc. (« Stripe ») en tant que fournisseur de services tiers pour les services de paiement (p. ex. l’acceptation des cartes, le règlement des commerçants et les services connexes) afin de traiter vos paiements. En vous inscrivant à un service, vous acceptez d’être lié∙e par la politique de confidentialité de Stripe: https://www.stripe.com/privacy, et consentez et autorisez par la présente BoardShift et Stripe à échanger tout renseignement et toute instruction de paiement dans la mesure minimale nécessaire à l’exécution de vos transactions.

Participant∙e∙s: En plus des renseignements que nous avons recueillis à votre sujet en tant que candidat∙e, nous recueillerons également les types de renseignements personnels suivants directement auprès de vous si vous choisissez de participer au programme BoardShift:

Renseignements sur le profil: pour créer votre profil pour le programme, nous recueillerons les types de renseignements suivants:
- Vos qualifications professionnelles;
- Votre expérience professionnelle antérieure et votre expertise, y compris votre formation et votre expérience au sein d’un conseil d’administration ou autre (bénévolat, travail communautaire, etc.);
- Votre maîtrise de la langue;
- Les secteurs qui vous intéressent.
Renseignements relatifs à la candidature: y compris les organisations avec lesquelles vous postulez pour être jumelé∙e, vos soumissions à nos organisations de jumelage, votre disponibilité et toute rétroaction de la part de ces organisations.
Données de connexion: y compris votre nom d’utilisateur∙rice et votre mot de passe pour notre site Web.
Renseignements sur l’utilisation: y compris les renseignements sur la façon dont vous interagissez avec notre site Web.

Partenaires et organisations: Si vous êtes la personne-ressource principale de votre organisation, nous pouvons recueillir directement auprès de vous les types de renseignements personnels suivants:

Renseignements sur l’identité: p. ex. votre nom, le nom de votre organisation et votre fonction.
Coordonnées: p. ex. votre adresse électronique professionnelle, votre numéro de téléphone et l’adresse de votre école.
Données de connexion: y compris votre nom d’utilisateur∙rice et votre mot de passe pour notre site Web.

En outre, nous pouvons recueillir des renseignements personnels lorsque:

vous nous soumettez un commentaire ou une question en utilisant la fonction « Contactez-nous » (ou une fonction similaire) sur le site Web ou par l’intermédiaire des médias sociaux;
vous assistez à une réunion ou à un événement de BoardShift.

(b) Renseignements recueillis automatiquement

Lorsque vous interagissez avec notre site Web, nous recueillons automatiquement des données techniques sur votre équipement, vos actions et vos habitudes de navigation. Nous recueillons ces données à l’aide de témoins (cookies), de journaux de serveur et d’autres technologies similaires. Nous ne recueillons pas de renseignements personnels permettant de vous identifier directement, comme votre nom, lorsque vous naviguez sur notre site Web.

Adresse IP: Lorsque vous interagissez avec notre site Web, nos serveurs recueillent automatiquement l’adresse de protocole Internet, ou « IP », associée à votre ordinateur, afin de nous aider à suivre et à résoudre les problèmes liés à la fonctionnalité ou à l’administration du site Web. Une adresse IP est une chaîne de chiffres qui est généralement contrôlée par le fournisseur d’accès à Internet d’un∙e utilisateur∙rice et qui est automatiquement attribuée lorsque l’ordinateur d’un utilisateur∙rice se connecte à Internet.

Données de parcours : Nous pouvons également capturer des « données de parcours » concernant l’utilisation de votre site Web. Les données de parcours comprennent des renseignements sur vos « clics » ou actions sur notre site Web, comme ce que vous voyez ou ce sur quoi vous cliquez pendant votre visite et comment vous avez interagi avec certaines fonctions. Elles peuvent inclure des renseignements sur votre ordinateur ou appareil, votre navigateur Web et votre système d’exploitation, ainsi que des paramètres, et peuvent inclure des renseignements sur l’URL de référence qui nous sont automatiquement transmis (c’est-à-dire des renseignements sur l’endroit d’où l’utilisateur∙rice est venu∙e avant d’arriver sur notre site Web, ce qui peut inclure des termes de recherche dans la chaîne d’URL).

Autres technologies de suivi: En outre, nous utilisons diverses technologies de suivi sur le site Web pour recueillir des renseignements supplémentaires sur vos visites du site Web afin de personnaliser votre expérience lorsque vous utilisez le site Web et de nous aider à améliorer notre site Web et les services connexes.

Témoins. Les témoins sont de petits fichiers de données envoyés par un site Web ou une application et stockés sur votre ordinateur ou votre appareil à la demande de ce site ou de cette application. Un témoin stocke des renseignements liés à votre navigateur pour nous permettre de reconnaître votre navigateur lors de vos visites ultérieures sur notre site Web et de nous souvenir de vos préférences. La plupart des navigateurs peuvent être configurés pour détecter les témoins et vous permettre de les refuser, mais le fait de refuser les témoins peut rendre difficile l’utilisation du site Web. Pour en savoir plus sur les témoins, et notamment sur la manière de les gérer ou de les supprimer, consultez la section « Outils », « Aide » ou une section similaire de votre navigateur Web, ou cliquez ici.
Google Analytics. Notre site Web utilise Google Analytics, un service d’analyse du Web proposé par Google. Pour en savoir plus sur les pratiques de Google concernant Google Analytics, cliquez ici. Pour désactiver Google Analytics, cliquez ci .
Pixels expions. Un pixel espion est une image minuscule – généralement un pixel – qui peut être placée sur une page Web ou dans un courriel qui vous est adressé, pour nous indiquer que vous avez affiché la page ou ouvert le courriel en question.

Ces technologies de suivi seront déployées par nous-mêmes et/ou par nos fournisseurs de services en notre nom. Ces technologies nous permettent de vous attribuer un numéro unique et de relier les renseignements relatifs à l’utilisation de votre site Web à d’autres renseignements vous concernant, y compris vos renseignements personnels. En utilisant notre site Web, vous acceptez que nous utilisions ces technologies de suivi.

Comment vos renseignements personnels sont-ils utilisés?

Nous utilisons les renseignements personnels que nous recueillons auprès de vous et à votre sujet (énumérés ci-dessus) pour exécuter les fonctions suivantes:

Vous inscrire et vous authentifier en tant qu’utilisateur∙rice du site Web, notamment pour créer votre profil de participant∙e;
Vous fournir les services et programmes que vous avez demandés, tels que l’accès aux cours sur les conseils d’administration et la gouvernance et notre plateforme de jumelage de conseils d’administration;
Jumeler les organisations participantes à la recherche de candidat∙e∙s qualifié∙e∙s avec des participant∙e∙s prêt∙e∙s à siéger à un conseil d’administration;
Permettre aux utilisateur∙rice∙s d’accéder et d’utiliser notre site Web et ses fonctions, y compris le programme;
Vous fournir les renseignements que vous nous demandez et recevoir vos commentaires;
Administrer le site Web et votre profil avec nous;
Communiquer avec vous et répondre à vos questions et préoccupations;
Plaider auprès des décideur∙euse∙s sur des questions précises;
Vous permettre de participer à des événements, des promotions et des sondages;
Vous identifier et vous authentifier;
Vous faire connaître, ainsi qu’aux candidat∙e∙s, organisations et partenaires potentiel∙le∙s, BoardShift et ses offres, y compris les nouveaux programmes, événements et offres de services susceptibles de vous intéresser ou d’intéresser votre organisation;
Développer de nouvelles fonctions et offres et fournir un contenu pertinent sur le site Web;
Personnaliser notre site Web et nos offres en fonction de vos intérêts et de votre historique avec nous, comme la langue préférée et les signets sur le site Web;
Comprendre comment vous utilisez nos programmes, notre contenu et nos services, à des fins d’analyse de données, d’analyse statistique, de gestion interne et de développement;
Présenter des demandes de financement et des rapports aux bailleur∙euse∙s de fonds;
Enquêter sur des activités illégales présumées;
Autres objectifs divulgués lorsque des renseignements personnels nous sont soumis;
Lorsque la loi applicable le permet ou l’exige pour protéger nos droits ou les droits d’autrui, ou pour répondre à des demandes légales;
Gérer nos activités et nos besoins opérationnels et commerciaux quotidiens;
Respecter toute exigence légale ou défendre nos droits légaux.

Renseignements dépersonnalisés, agrégés ou anonymes

Nous pouvons également dépersonnaliser, agréger ou anonymiser des renseignements afin de dégager des tendances, de gérer nos activités, d’établir des statistiques, de comprendre nos performances ou de mettre au point des produits, des services ou des offres pertinents. Ces renseignements peuvent également être communiqués à (a) nos affilié∙e∙s, bailleur∙euse∙s de fonds et partenaires pour comprendre et améliorer le rendement de BoardShift et du site Web et pour développer de meilleurs sites Web d’autres services, programmes et produits à l’avenir; et (b) des tiers à d’autres fins d’analyse. À aucun moment, ces renseignements ne permettront d’identifier personnellement ou d’être utilisés pour identifier une personne.

Comment et quand nous échangeons vos renseignements

Nous ne vendons pas, n’échangeons pas et ne louons pas vos renseignements personnels à des tiers.

Nous échangeons les renseignements que nous recueillons pour diverses raisons. Nous échangeons des renseignements avec des tiers qui en ont besoin pour nous fournir des services (ou en notre nom et en vertu d’un accord qui en protège la confidentialité et en limite l’utilisation pour fournir ces services), par exemple pour héberger notre site Web, envoyer des courriels ou d’autres communications, et gérer et analyser des données. Une liste des fournisseurs de services tiers avec lesquels nous échangeons vos renseignements est disponible sur demande. Veuillez utiliser la section « Contactez-nous » ci-dessous pour demander ces renseignements.

En outre, nous échangeons vos renseignements:

avec des sociétés affiliées, des partenaires financiers et des organisations participantes, dans la mesure où cela est nécessaire aux fins susmentionnées, en particulier pour administrer le programme, répondre à vos demandes, questions et préoccupations, et répondre à une demande gouvernementale, judiciaire ou autre demande légale ou pour se conformer à des obligations légales;
lorsque nous estimons de bonne foi que la divulgation est nécessaire pour protéger nos droits ou nos biens ou ceux d’autrui, pour protéger votre sécurité ou celle d’autrui, pour enquêter sur des fraudes ou pour répondre à une demande gouvernementale, judiciaire ou légale, ou pour faire appliquer nos conditions générales ou pour se conformer à la loi en vigueur;
dans le cadre du financement, de l’assurance, de la cession ou de toute autre forme d’aliénation, proposée ou effective, de l’ensemble ou une partie de BoardShift, de nos activités ou de nos actifs, aux fins de l’évaluation et/ou de l’exécution de la transaction proposée. Les cessionnaires ou successeur∙euse∙s de BoardShift ou de nos activités ou actifs peuvent utiliser et divulguer vos renseignements personnels à des fins similaires à celles décrites dans la présente politique;
dans d’autres circonstances, sous réserve de votre consentement.

Exactitude de vos renseignements personnels

Nous prendrons des mesures raisonnables pour nous assurer que les renseignements personnels que nous recueillons sont exacts, complets et à jour. Nous vous encourageons à examiner, mettre à jour et corriger les renseignements personnels que nous conservons à votre sujet, notamment en vous connectant à la section « Mon profil » du site Web ou en nous contactant au moyen du formulaire « Contactez-nous » ici : boardshift.zendesk.com/hc/en-ca/requests/new.

Transferts internationaux de renseignements

Il se peut que nos prestataires de services et partenaires d’affaires soient basé∙e∙s en dehors du Canada, y compris aux États-Unis. Cela signifie que vos renseignements peuvent être accessibles aux autorités chargées de l’application de la loi en dehors de votre pays, conformément aux lois de ce pays.

Sécurité des données

Nous protégeons vos renseignements en limitant leur accès au strict besoin de savoir, et nous mettons en œuvre des mesures de protection physiques, organisationnelles et technologiques raisonnables, le cas échéant.

Si vous créez un compte ou un profil sur notre site Web, vous êtes responsable du maintien de la stricte confidentialité du mot de passe de votre compte, et vous serez responsable de toute activité qui se produit en utilisant les identifiants de votre compte, que vous ayez ou non autorisé cette activité. Veuillez nous informer de toute utilisation non autorisée de votre mot de passe ou de votre compte ou de toute autre violation de la sécurité en nous contactant au moyen du formulaire « Contactez-nous » à boardshift.zendesk.com/hc/en-ca/requests/new.

Conservation des données

Nous ne conservons vos renseignements qu’aussi longtemps que cela est nécessaire sur le plan opérationnel ou juridique. Pour plus de renseignements sur nos pratiques de conservation des données, veuillez nous joindre en utilisant le formulaire « Contactez-nous » » à boardshift.zendesk.com/hc/en-ca/requests/new.

Sites Web tiers

Notre site Web peut fournir des liens vers d’autres sites Web qui ne sont pas détenus ou contrôlés par nous. Ces liens ne sont fournis qu’à titre de commodité. Nous vous encourageons à lire les politiques de confidentialité de tous les sites liés avant de les parcourir.

Vos droits

Vous pouvez demander l’accès ou la correction de vos renseignements personnels (sous réserve d’exceptions limitées prescrites par la loi) en nous soumettant une demande écrite (voir le formulaire « Contactez-nous » à boardshift.zendesk.com/hc/en-ca/requests/new). Vous pouvez également avoir le droit, dans des circonstances précises, de vous opposer à notre utilisation de vos renseignements personnels, de demander la suppression de vos renseignements personnels ou d’en restreindre l’utilisation, de demander qu’une copie des renseignements que vous nous avez fournis soit transférée à une autre personne. Vos droits sont soumis aux restrictions légales applicables et nous pouvons prendre des mesures appropriées pour vérifier votre identité avant de répondre à votre demande. Si vous avez des questions sur ces droits, ou si vous souhaitez exercer l’un d’entre eux, veuillez nous contacter en utilisant le formulaire à l’adresse boardshift.zendesk.com/hc/en-ca/requests/new.

Si vous avez des questions, des commentaires ou des plaintes concernant nos pratiques de confidentialité, pour exercer des droits sur vos renseignements personnels ou pour retirer votre consentement, vous pouvez nous contacter par écrit par la poste ou par courriel:

Adresse : 25, rue King O., bureau 1100, Commerce Court, boîte 123, Toronto, Ontario, M5L 1E

Courriel: boardshift@civicaction.ca

Changements à cette politique

Nous pouvons modifier la présente politique de temps à autre et nous publierons la version la plus récente en ligne. Nous vous encourageons à consulter régulièrement la présente politique pour obtenir les renseignements les plus récents sur nos pratiques en matière de renseignements personnels.